Once an auto-narrated title is complete and available for sale in the Google Play store, publishers can also download their auto-narrated audiobook and distribute it through other retailers as well.įor a limited time, the auto-narration audiobook creation capability is free as part of Google Play Books’ beta program. Audiobook creators also have access to a suite of editing tools to fine-tune pronunciation and check and correct content. Refunds should appear on the user's e-Wallet account within 1–5 business days.Publishers can choose from more than 35 narrator options, selecting for accent, age, and gender. If it takes longer, for more detailed information, contact PAYCO. This can sometimes take up to 10 business days. If you're returning the money to a payment method within PayPal (like a linked bank account), contact PayPal for more detailed information. Processing time can be affected by your bank, but typically takes between 4 and 10 business days. My paysafecard (Poland, Cyprus, Czech Republic, Slovakia, Slovenia, Austria, Belgium, Italy, the Netherlands, Portugal) If the refund takes longer, for more detailed information, contact KakaoPay. Occasionally this can take up to 3 business days. Refunds appear in your Google Pay account. Refunds appear in your Google Play account. Google Play balance (gift card or credit balance) If it takes longer, contact your carrier to check the status. Your carrier can affect processing time, but refunds will usually appear within 2 monthly billing statements. Mobile carrier billing (postpaid / contract) Your carrier can affect processing time and sometimes takes longer. Mobile carrier billing (prepaid / pay-as-you-go) The refund will be sent as a promotional Play balance in your Google Play account with a 12 month expiration period. Refunds are applied to your Google Play Credit balance. Refunds should appear on the user's account. Refunds should appear on the user's e-Wallet account. Refunds should appear in the user's account. Contact the bank to recover funds.ĪirPay, TrueMoney Wallet, Linepay (Thailand only) If your credit card is no longer active, refunds will go to the bank that issued your card. Processing time can be affected by the card issuer and sometimes takes up to 10 business days. If your refund is approved, the e-book or audiobook may be removed from your library and you may not be able to read or listen to it. If a book in the bundle doesn't work, you may request a refund for that book within 180 days of purchase.You can request a full-bundle refund within 7 days of purchase, as long as you haven't downloaded or exported multiple books in the bundle.If the audiobook doesn’t work, you can request a refund at any time.South Korean customers: You can request a refund within 7 days of purchase, as long as you have not started listening to the audiobook.All sales are final, except for the following instances:.Refunds on audiobooks depend on where you bought the audiobook:
GOOGLE PLAY BOOKS CUSTOMER SERVICE FULL
If you bought an e-books bundle, you’ll only be able to request a refund for the full bundle.If the e-book doesn’t work, you can request a refund at any time within 65 days of purchase.You may request a refund within 7 days of purchase, except for rentals of e-books for which all sales are final.Refund availability for single returns and books bundles If your e-book or audiobook won't load or play, try these troubleshooting steps. If you would still like a refund or you are requesting the refund for another reason, see the info below. Option 2: Ask for a refund on the Google Assistant For hardware devices: To return or get a refund for devices you bought on the Google Store, go to the Google Store refunds page.Most emails with refund decisions arrive within 15 minutes, but they can take up to 4 business days.If you don't find the order, you may have bought it on a different Google Account.If you have multiple refund requests, repeat these steps for each item you bought.Complete the form and note that you'd like a refund.Select the option that describes your situation.For the order you want to return, click Report a problem.Click Payments & subscriptions Budget & order history.At the top right, click your Profile picture.If you bought movies, books, or other content: You may be able to request a refund more than 48 hours after your purchase (check policy below).If it’s been less than 48 hours since you bought an app or made an in-app purchase: You can request a refund through Google Play.
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